“Traffic has boomed past few days and this is the most reliable proxy to date we used.”
RResidential Premium customer, a startupNov 2026
Our team
The team behind HProxy.
A senior team in Germany running the whole platform end to end, from the proxy network to the dashboard you log in to. Everything is built and operated in-house, and your message reaches the people who build it.
Registered in GermanyIndependent, funded by customersWhere we are
Germany
Registered and run from Denkendorf
Ownership
Independent
Funded by customers, not investors
Built by
In-house
Network, dashboard, checker and brand
Support
Same day
From the people who build it
Part of the team
Billal Ainaoui
Founder
Started HProxy to make clean, honest proxy infrastructure anyone can afford, and still reads every support message himself.
Richard Rivera
Head of Operations
Keeps the network, the billing and the day-to-day running so customers never feel the machinery behind it.
Sammilan Vilvaranjan
Full Stack Developer
Builds the dashboard and the APIs end to end, from the buy flow to the proxy generator.
Burak Ayaz
Backend Developer
Owns the proxy engine and the systems that keep millions of IPs checked, sorted and fast.
Bùi Linh
Lead Designer
Shapes every screen you see, the brand, the dashboard and this page included.
Leonard Saghyan
Product Lead
Decides what we build next and makes sure it earns its place before it ships.
Why it exists
Proxies you can afford, from people you can reach.
HProxy started because clean proxy infrastructure was priced like enterprise software and sold like it too: a quote, a call, a minimum order, and a support desk that had never touched the thing it was answering for. We wanted the opposite: a real network anyone can buy a gigabyte of, with the price on the page.
So we built it ourselves rather than putting a brand on somebody else's panel. The proxy engine, the dashboard you log in to, the checker, the free list, the apps and the APIs are all ours, which is why a bug gets fixed here instead of being escalated to a vendor.
And the support is not a department. Write to us and someone from the team answers, usually the same day. The founder still picks up tickets himself, because the fastest way to find out what is wrong with a product is to read what people say about it.
The company is German, independent and funded by its customers rather than by investors, so the only people it has to answer to are the ones paying for it.
What we have built so far
The proxy network
Residential, ISP, datacenter and mobile, sold per GB or per IP from one balance.
The dashboard
Buying, generating credentials, usage and billing, built here rather than bought in.
The scraper APIs
One JSON call per platform, billed only when a call succeeds.
The free proxy list
Thousands of public proxies re-checked around the clock, open with no signup.
The proxy checker
Up to 100,000 lines at a time: alive, speed, anonymity and country per proxy.
The IP lookup
Any address: the country, the network it sits in and who runs it.
The desktop app and the extension
The same checker on your machine, and a browser switcher for the proxies you own.
The reseller API
The same catalog behind someone else's brand, with its own price list.
Support
Your message does not go on a tour.
No bot writes our replies, nothing is outsourced, and there is no second line to escalate to. It goes to one of the people who built the thing you are asking about.
What usually happens to it
- A bot replies firstinstantly, uselessly
- Tier 1, reading a script+ 2 hours
- Escalated to tier 2+ a day
- Passed to billing+ another day
What happens to it here
A person reads it and answers.
Someone from our team, usually the same day. They can see your account, your plan and the proxy itself, so the first reply is the answer rather than a question back.
Including from
Billal Ainaoui, Founder
Support
No bot wrote the answer.
Every message is read and answered by a person on our team. That is the whole policy, and it is the part of this company we will defend the longest.
What support usually means
- A bot answers first, and you argue with it before a person sees the ticket
- The desk is outsourced, in another time zone to the people who wrote the software
- First line, then second line, then billing — you explain it three times
- Hours or days, and a canned reply that does not touch your actual problem
What it means here
- A person on this page reads it. No bot writes our replies
- Never outsourced: support sits with the team that runs the network
- No departments and no transfers — whoever answers can see your account and your proxies
- Usually the same day, including from the founder, who still picks tickets up himself
Write to support@hproxy.com and see for yourself. You will get a name back, not a ticket number.
Service status
Uptime is a measurement.
Our own monitor asks the site whether it is alive every five minutes, and keeps the answers. That is where the number on the right comes from.
The bad one is on it too. Every stretch where the site answered is green; the single check in a month that got no answer at all is the red mark, and it stays there.
All systems operational
HProxy uptime
Last 31 days
100% of 26,166 checks answered, every five minutes, measured by us.
Reviews
What our customers say.
“Traffic has boomed past few days and this is the most reliable proxy to date we used.”
R
Residential Premium customer, a startup · Nov 2026
From messages our customers sent our support. Every one is a paying customer; names are left out.
“Proxies are awesome, even Lite works fine enough.”
RResidential Lite and Premium customerOct 2026
“It worked perfect, thanks. Will buy more in future.”
RResidential Lite customerOct 2026
“Thank you so much for excellent support. Have a great day ahead.”
RResidential Premium customerAug 2026
“This is an excellent customer support. Thank you.”
RResidential and mobile customerNov 2026
“I tested and it works for my usage. I appreciate the fast response!”
IIPv6 customerOct 2026
“The replacement IP works perfectly! Thank you so much for the great support!”
SStatic ISP customerAug 2026
“Everything's working perfectly now, thanks for helping me out.”
RResidential and IPv4 customerAug 2026
“Ordered 1 GB to test, and it does its job, so I'd probably upgrade straight to 50.”
RResidential Lite and IPv6 customerAug 2026, translated from German
“Traffic has boomed past few days and this is the most reliable proxy to date we used.”
RResidential Premium customer, a startupNov 2026
“It worked perfect, thanks. Will buy more in future.”
RResidential Lite customerOct 2026
“This is an excellent customer support. Thank you.”
RResidential and mobile customerNov 2026
“The replacement IP works perfectly! Thank you so much for the great support!”
SStatic ISP customerAug 2026
“Ordered 1 GB to test, and it does its job, so I'd probably upgrade straight to 50.”
RResidential Lite and IPv6 customerAug 2026, translated from German
“Proxies are awesome, even Lite works fine enough.”
RResidential Lite and Premium customerOct 2026
“Thank you so much for excellent support. Have a great day ahead.”
RResidential Premium customerAug 2026
“I tested and it works for my usage. I appreciate the fast response!”
IIPv6 customerOct 2026
“Everything's working perfectly now, thanks for helping me out.”
RResidential and IPv4 customerAug 2026
Pay with
Card, Alipay, Pix and QRIS, plus crypto: BTC, ETH, USDT and more.
Where we are
Denkendorf, Germany.
A registered German company, which is why the address, the registration and the person responsible are in the imprint rather than something you have to ask for. Independent, European, and funded by our customers.
Read the imprintWrite to us
support@hproxy.com
Questions, custom plans and partnerships all land in the same place, and our team reads it, usually the same day.
About the company
What people ask before they trust us.
One of the people on this page. There is no tier-1 queue and no outsourced desk: the message goes to the team that builds and runs the platform, and it is usually answered the same day.
Denkendorf, Germany. It is a registered German company, so the address, the registration and the responsible person are public in the imprint rather than being something you have to ask for.
The uptime panel on this page is our own monitor, not a badge: it probes the site every five minutes and prints how many probes got no answer. The window is as long as we keep the log, and the days are on the strip so a bad day cannot be averaged away.
The platform is ours — the dashboard, the proxy engine, the checker, the free list and the brand are all built in-house. Where bandwidth is bought in, it is bought in like every network buys transit; what you log in to, and who answers for it, is us.
It is independent and funded by its customers rather than by investors, which is why the roadmap answers to the people paying for it.