Legal
Terms of Service
The agreement between you and Obsidian UG (haftungsbeschränkt) when you use HProxy. What the service is, how your account and billing work, what you may and may not do, and the limits of our liability.
Last updated: 11 July 2026
The service
What HProxy is
HProxy is a residential, mobile, ISP, and datacenter proxy service operated by Obsidian UG (haftungsbeschränkt) (“HProxy”, “we”, “us”). You purchase bandwidth or static IP allocations and route HTTP, HTTPS, and SOCKS5 traffic through our network. It is standard outbound proxy behaviour: no SDK, no client software required.
Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract under German law. You must represent yourself, or the entity you sign up on behalf of, accurately and truthfully. One account per person or company. Creating multiple accounts to circumvent abuse limits, trials, or pricing is a breach of these terms and grounds for suspension.
Account security
You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorised access. We are not liable for losses arising from your failure to safeguard your own credentials.
Acceptable use
Permitted use
HProxy is intended for legitimate business purposes: web scraping, ad verification, SEO research, brand protection, market intelligence, price monitoring, and headless browser automation. As a rule of thumb, if you could do it lawfully from your own connection without breaching a destination's terms, you may do it through HProxy.
Prohibited use
You may not use HProxy, and may not permit anyone using your account to use it, for any of the following. Engaging in any of these results in immediate suspension or termination without refund:
- Unauthorised access to systems you do not own or are not permitted to test (hacking, exploiting vulnerabilities, credential stuffing, brute forcing)
- Distributing malware, spyware, ransomware, or any malicious code
- Fraud of any kind, including carding, payment fraud, identity theft, and mass fake-account creation
- Child sexual abuse material (CSAM), child exploitation, or non-consensual intimate imagery
- Routing traffic to, from, or on behalf of individuals or entities subject to OFAC, EU, UN, or other applicable sanctions
- Unsolicited bulk or commercial messaging (spam) sent without the recipient's prior consent
- Denial-of-service activity of any layer (DoS, DDoS, application-layer flooding)
- Automated bidding or activity designed to manipulate prices on auction, ticketing, or trading platforms
Compliance with destination terms
You are solely responsible for complying with the terms of service, robots.txt directives, rate limits, and applicable laws of every website, API, or endpoint you interact with. HProxy supplies infrastructure only. The legal relationship with any destination is strictly between you and that destination.
Service warranties
Provided "as is" and "as available"
The service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we make no warranties of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the service will be uninterrupted, timely, secure, or error-free, that any particular website, destination, or endpoint will be reachable, or that any particular IP address will be usable for your specific purpose. Proxies are inherently unreliable by their nature: individual IPs get blocked, rotate, and fail. You acknowledge and accept this as a fundamental characteristic of the product.
Neutral infrastructure
HProxy provides network infrastructure and nothing more. We do not monitor, inspect, curate, or assume responsibility for the content of the traffic you route or the data you collect. You are solely responsible and liable for all activity conducted through your account, including every request you send, all data you gather, and full compliance with all applicable laws and third-party terms. We do not control and are not a party to whatever you do with the connectivity we provide.
Assumption of risk
You use the service at your own risk. You are responsible for assessing whether the service is appropriate for your use case and for maintaining your own backups, safeguards, monitoring, and fallback procedures. You should not rely on the service as the sole safeguard against any loss.
Pricing & billing
Pricing model
Most products are pay-as-you-go: you top up a wallet balance and consume it as you generate proxies or route bandwidth. Discounted monthly subscriptions are available for residential bandwidth. All prices are exclusive of any applicable VAT, which is added at checkout where required.
Payment methods
We accept credit and debit cards, SEPA direct debit, and major cryptocurrencies, all processed through our PCI-DSS-compliant payment partners. We never handle or store your full card details on our own servers. For cryptocurrency payments above EUR 1,000, a basic identity check may be required to comply with the German Anti-Money-Laundering Act (Geldwäschegesetz).
Wallet balance
Wallet balance does not expire, except where an explicit expiry date is shown to you at the point of purchase (for example certain promotional tiers, and static IP or mobile port allocations, which carry the expiry displayed at checkout). You are responsible for consuming balance within any stated window.
Refunds
Our full policy, including the 14-day money-back guarantee on unused balance and your statutory right of withdrawal, is set out on the Refund Policy page.
Cancellation & termination
Your right to cancel
You may close your account at any time from the dashboard. Subscription cancellations take effect at the end of the current billing period; partial months are not pro-rated. Unused pay-as-you-go balance may be refunded in accordance with the Refund Policy.
Our right to suspend or terminate
We may suspend or terminate your account immediately and without refund if you breach the Acceptable Use Policy, engage in fraud or abuse, or fail to pay an amount that has been due for more than 14 days. We may also terminate for any other reason on 30 days' notice, in which case any unused balance is refunded in full. Suspension or termination does not relieve you of amounts already owed.
Right of withdrawal
The 14-day right
As a consumer entering a distance contract, you have a statutory 14-day right of withdrawal (Widerrufsrecht) under § 355 BGB. You may withdraw without giving any reason by a clear statement to [email protected]. The official model withdrawal form (Muster-Widerrufsformular) is available on request; you are not required to use it.
Immediate activation
Proxies are digital content we make available to you immediately. Under § 356 (5) BGB, your withdrawal right ends once we begin delivery, but only after you have expressly requested immediate activation and acknowledged that doing so causes the right to lapse, which you confirm with a checkbox at checkout. Until you give that consent, your full 14-day right stands, and our money-back guarantee sits on top of it. The mechanics and refund timelines are on the Refund Policy page.
Limitation of liability
What we promise
We commit to operating the service with reasonable care and to maintaining commercially reasonable infrastructure availability. We do not promise that any specific destination will be reachable, that any specific IP will work for any specific use case, or that the service will be uninterrupted or error-free.
Cap on liability
To the fullest extent permitted by law, the total aggregate liability of Obsidian UG (haftungsbeschränkt) for any and all claims arising out of or relating to the service or these terms, whether in contract, in tort (including negligence), under statute, or on any other basis, is limited to the total fees you actually paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.
Excluded damages
To the fullest extent permitted by law, we are not liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, nor for any loss of profits, loss of revenue, loss of business or goodwill, loss of anticipated savings, loss of or corruption of data, or business interruption, howsoever arising, even if we have been advised of the possibility of such damages and even if a limited remedy is found to have failed of its essential purpose.
Mandatory statutory liability (this always applies)
Nothing in these terms limits or excludes any liability that cannot be limited or excluded under German law. The cap and exclusions above therefore do not apply to: (a) liability for damages arising from intent (Vorsatz) or gross negligence (grobe Fahrlässigkeit); (b) liability for injury to life, body, or health; (c) liability for the culpable breach of an essential contractual obligation (Kardinalpflicht), meaning an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely, in which case liability for simple negligence is limited to the foreseeable damage typical for this type of contract; and (d) liability under the German Product Liability Act (Produkthaftungsgesetz). These statutory protections remain fully intact (§ 309 Nr. 7 BGB).
Force majeure
We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, fire, flood, war, terrorism, civil unrest, government action or sanctions, changes in law, labour disputes, pandemics or public-health measures restricting workforce availability, failures of internet backbone or upstream network providers, and outages of sub-processors we could not reasonably anticipate.
Indemnification
Your indemnity
You agree to indemnify, defend, and hold harmless Obsidian UG (haftungsbeschränkt) and its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, actions, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the service; (b) the traffic you route or the data you collect through the service; (c) your breach of these terms or the Acceptable Use Policy; or (d) your violation of any applicable law or the rights of any third party. This obligation survives the termination of your account. Nothing in this clause obliges you to indemnify us to any extent that would be invalid under mandatory German law.
Governing law & disputes
Applicable law
These terms and any dispute arising out of or in connection with them are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers (Verbraucher) habitually resident in another EU member state, the mandatory consumer-protection provisions of that state remain unaffected by this choice of law.
Place of jurisdiction
For disputes with merchants (Kaufleute), legal entities under public law, or special funds under public law, the exclusive place of jurisdiction is Bad Oeynhausen, Germany. A consumer may always bring proceedings before the competent court of their own place of habitual residence.
Severability
If any provision of these terms is or becomes invalid or unenforceable, the validity of the remaining provisions is unaffected. The invalid provision is to be replaced by a valid provision that comes as close as possible to the economic intent of the original.
Changes to these terms
We may update these terms from time to time. For material changes, meaning changes that affect your rights or obligations, we will give you at least 30 days' notice by email before they take effect. Continued use of the service after the effective date constitutes acceptance. If you do not agree, you may close your account before the effective date and receive a refund of any unused balance. Questions about these terms: [email protected].