Privacy Policy
1. Disclaimer
1.1 This Privacy Policy (“Policy”) applies to all Services provided by HProxy DBA (“HProxy,” “we,” “us,” or “our”) via hproxy.com and related domains, products, and services (collectively, the “Services”).
1.2 If you access a third‑party application through HProxy (e.g., support channels such as Telegram/Discord, analytics tools, or payment providers), that third party’s privacy practices govern any data you provide to them.
1.3 This Policy covers only the information we collect and control; it does not cover any data you store on external systems.
2. Information We Collect
2.1 Account & Identity Data: name, email address, telephone number, billing address, payment details (processed by our payment provider), and (where applicable) company registration/VAT data.
2.2 Log & Usage Data: IP address, browser type, language settings, access timestamps, device identifiers, connection logs while you use our Services, and limited diagnostic telemetry.
2.3 Delivery & Support Data: contact names, phone numbers, and project details as needed for product delivery, QA, or support.
2.4 Preference Data: cookie preferences, marketing opt‑ins/outs, and support ticket history.
3. How We Collect Information
3.1 Direct submission from you during sign‑up, support, or payment.
3.2 Cookies & similar technologies recognise you, analyse usage, and personalise content; you may disable non‑essential cookies in your browser or via our cookie settings.
3.3 Service records generated automatically as you interact with our network.
4. How We Use Information
4.1 We use your information to deliver, maintain, and improve the Services; fulfil transactions; meet legal obligations; detect and prevent fraud or abuse; personalise content; invite feedback; and communicate updates or—with your consent—marketing.
4.2 If we need to use information for a materially different purpose, we will obtain your consent where required by law.
5. Information Disclosure
5.1 We do not sell your personal information. We may share it only to comply with the law, protect rights, complete a corporate transaction, operate our Services with vendors under contract, or when you authorise us.
5.2 Sub‑processors (examples): payment processing (Stripe), cloud hosting, analytics, ticketing/support tools, and communications platforms. Where disclosure occurs, we limit the data shared to the minimum necessary and require appropriate contractual safeguards.
6. Information Storage & Retention
6.1 Data are processed and stored on servers in jurisdictions that provide an adequate level of data protection and/or are protected by appropriate safeguards.
6.2 We retain information only as long as needed: account & billing records 7 years; connection logs 30 days; support correspondence 3 years after resolution; marketing consents until withdrawn plus up to 2 years. We may retain backups for a limited period for security and continuity.
7. Information Security
7.1 We protect information with AES‑256 encryption at rest, TLS 1.3 in transit, MFA for admin access, role‑based access control, and regular vulnerability testing. No online system is completely secure, but we will notify you of any incident as required by law.
8. Your Rights & Choices
8.1 You may access, correct, delete, restrict, port, or object to certain processing of your data, and withdraw consent at any time by emailing [email protected] with “Privacy Request” in the subject line. We may need to verify your identity before acting on a request.
8.2 Marketing: you can unsubscribe via the link in our emails or by contacting us. Cookie choices can be adjusted in your browser and in our cookie settings.
9. Legal Bases for Processing (EEA/UK)
- Contract: to provide and support the Services you request.
- Legitimate interests: to secure our Services, prevent abuse, and improve performance in ways that do not override your rights.
- Consent: for optional features like certain cookies or marketing. You may withdraw consent at any time.
- Legal obligations: to comply with accounting, tax, and regulatory requirements.
If you are in the EEA/UK, HProxy is the data controller for your personal data when we determine the purposes and means of processing. You may also lodge a complaint with your local data protection authority.
10. International Data Transfers
Where your data are transferred outside your jurisdiction (e.g., from the EEA/UK to the U.S.), we implement appropriate safeguards, such as the European Commission’s Standard Contractual Clauses (SCCs) and comparable measures, and assess vendor practices for security and privacy.
11. Cookies & Similar Technologies
We use essential cookies to operate the site and optional cookies (e.g., analytics) to understand usage. Manage non‑essential cookies via your browser or our cookie settings. For more details, see our Cookie Policy.
12. California Privacy Notice (CCPA/CPRA)
If you are a California resident, you have the right to know the categories of personal information we collect, the purposes for which we use it, and the categories of third parties to whom we disclose it. You also have rights to access, delete, correct, and limit use of sensitive information, and to opt out of certain processing.
Categories collected may include identifiers (e.g., name, email), commercial information (transactions), internet activity (usage logs), and inferences drawn from preferences. Sensitive information (e.g., payment card data) is processed by our payment provider and not stored by us.
Sale/Share: We do not sell personal information. We also do not share personal information for cross‑context behavioral advertising as defined by the CPRA.
13. Children’s Privacy
Our Services are not directed to children under 16 (or the age required by your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
14. Changes to This Policy
We will post any material changes on hproxy.com and, where feasible, notify you by email at least 7 days before they take effect. Continued use of the Services after the effective date constitutes acceptance of the revised Policy.
15. Contact Us
Data Controller: HProxy DBA, United States of America.
Email: [email protected]
For EEA/UK residents: You may also contact your local supervisory authority if you believe your rights have been infringed.