Partner Agreement

The partner programme lets you sell HProxy proxy products under your own brand: your own storefront, your own prices, your own customers. We host and operate every technical surface for you, including your storefront and your business dashboard. You never receive or run our code; everything that differs about your storefront is configuration you control from your dashboard.

You and we are independent businesses. Towards your customers you act in your own name and on your own account: you are their contract partner, you set their prices, you collect their payments, and you provide their first line of support. We are your supplier. Nothing in this agreement creates an employment, agency, joint venture, or franchise relationship.

Partner access is granted per account, after an application we review. It is personal to your business and not transferable. Your HProxy account and everything in the main Terms of Service continue to apply to you as a customer; this agreement adds the partner-specific rules on top.

The programme is prepaid. Your ordinary HProxy wallet balance funds your partner activity: every sale on your storefront draws your wholesale cost from that balance. When the balance does not cover a sale, the sale is refused; you can never go into debt with us, and we never extend credit unless separately agreed in writing.

We charge you a rate per product. You set the prices your customers pay, and your margin is the difference; we take no share of your retail and do not need to know it. Rates are individual and can be renegotiated; we will not change your rates without reasonable prior notice, except where a supplier-side change makes a product unsellable at the old rate, in which case we may pause new sales of that product instead.

Credits and refunds on partner activity are made to your balance. Handling of any unused balance when the relationship ends follows the refund rules of the main Terms of Service.

You must have your own terms with your customers that are no more permissive than ours, and you handle their support. Where your customer support genuinely needs us (a network fault on our side), you escalate to us and we work it with you; your customers do not contact us directly.

Everything the HProxy Terms of Service prohibit is equally prohibited for your customers, and you are responsible for enforcing that. Abuse originating from your storefront is treated as abuse on your account: we may pause the offending customer, the product, or, for serious or repeated cases, your storefront, while existing lawful plans keep serving wherever feasible.

For your customers you are the data controller; we process the minimum needed to run the platform for you. Neither side sells the other's data. You must not upload customer data you have no right to share with a processor.

White-label cuts both ways. We do not advertise you as our partner without your consent, and you do not disclose HProxy as your supplier, in your marketing, your storefront, or towards your customers, without our consent. Commercial terms between us (your rates above all) are confidential in both directions.

You warrant that the brand name, logo and content you configure for your storefront are yours to use and infringe no third-party rights, and you keep us harmless from claims arising out of your branding or your marketing. We may refuse or remove branding that is unlawful or deceptive.

Storefront credentials (your bot token above all) are stored encrypted and treated as secrets on our side. You keep your own copies safe. Either side may require a rotation when a credential may have leaked.

We may suspend partner access with immediate effect for abuse, fraud, unlawful use, a serious breach of this agreement, or a genuine security need. Suspension closes your dashboard and pauses new sales; your customers' already-provisioned plans keep serving wherever feasible, because they should not pay for a dispute between us.

Either side may end the programme with reasonable notice; ending it does not terminate your ordinary customer account. After the end date your storefront stops taking new orders, and we wind existing customer plans down with you in an orderly way rather than switching them off.

The liability model, the warranty posture and the governing-law clauses of the HProxy Terms of Service apply to this agreement unchanged, including their mandatory statutory carve-outs. German law governs; the Terms of Service name the details.

We may update this agreement with reasonable prior notice to the email on your account. If you do not agree to a change, you may end the programme before it takes effect; continuing to use partner access after the effective date is acceptance. The version you accepted is recorded with your application.