Contact
Talk to the team.
support@hproxy.com
Support
Your message does not go on a tour.
No bot writes our replies, nothing is outsourced, and there is no second line to escalate to. It goes to one of the people who built the thing you are asking about.
What usually happens to it
- A bot replies firstinstantly, uselessly
- Tier 1, reading a script+ 2 hours
- Escalated to tier 2+ a day
- Passed to billing+ another day
What happens to it here
A person reads it and answers.
Someone from our team, usually the same day. They can see your account, your plan and the proxy itself, so the first reply is the answer rather than a question back.
Including from
Billal Ainaoui, Founder
Channels
Every way to reach us.
The chat and support@ reach the same people. The other doors go straight to whoever handles that kind of question, so nothing waits in the wrong queue.
For customers
Live chat
Open the chat on any page, no account needed. Signed in, your messages come with your account, so we already have the context.
Email support
support@hproxy.com
Setup, billing, a proxy that stopped working, anything about your account. Every message is read by a person.
Discord
Open a ticket in our Discord server or ask in the channels. The same team answers there.
Telegram
The HProxy bot on Telegram: buy plans, top up your balance and reach support without leaving the chat.
For companies
Sales and custom plans
sales@hproxy.com
High volume, dedicated infrastructure, annual invoicing or a price that does not fit the public tiers. Tell us the workload.
Resellers
Sell HProxy under your own brand: a Telegram or Discord storefront, or your own website on our API. $0 to start.
Partnerships
partnerships@hproxy.com
Articles, research and data with companies in our space: scraping tools, captcha solvers, review sites.
Press and marketing
marketing@hproxy.com
Press questions, sponsorships and joint campaigns. We hand them straight to the owner.
Everything else
Abuse and IP removal
Your address is on our free list, or someone misuses the service. Free, usually within one business day.
Legal
legal@hproxy.com
Terms, contracts, takedowns and requests from authorities.
Privacy
privacy@hproxy.com
GDPR requests: a copy of your data, a correction or a deletion.
Security
security@hproxy.com
A vulnerability you found, reported for responsible disclosure.
Office of the CEO
Some things should not go through a queue.
Partnerships at company level, press on the record, or something you feel we handled badly. Billal Ainaoui runs HProxy and reads this address himself.
Billal Ainaoui
Founder and managing director
ceo@hproxy.com
The company
A registered company you can look up.
HProxy is run by Obsidian UG (haftungsbeschränkt), registered in Germany. The entry in the commercial register is public, so you can check it yourself instead of taking our word for it.
Operator
Obsidian UG (haftungsbeschränkt)
Leopoldstr. 2-8, 32051 Herford, Germany
Managing director
Billal Ainaoui
Founder of HProxy
Commercial register
HRB 20982
Amtsgericht Bad Oeynhausen
Support
support@hproxy.com
Read by a person, usually answered within the hour
Part of the team that answers
No outside desk and no bot. Every message to the addresses above is read by a person on our team.
Billal
Ainaoui
Founder
Richard
Rivera
Head of Operations
Sammilan
Vilvaranjan
Full Stack Developer
Burak
Ayaz
Backend Developer
Bùi
Linh
Lead Designer
Leonard
Saghyan
Product Lead
Questions
Before you write.
Usually within the hour, by chat or by email. Every message is read and answered by a person on the team, not a bot, and nothing is passed to an outside support desk.
The email on your account or the order ID, the product, the exact error or a screenshot of it, and what you already tried. With those four we can usually answer in one reply.
Use the report page. One form takes the IP and the evidence and explains the legal basis in plain terms. It is free and usually handled within one business day.
No. The chat opens on every page without an account. If you are signed in, your messages come with your account, so we can look at your orders straight away.
support@hproxy.com for anything about your account or an order, sales@hproxy.com for volume and custom plans, marketing@hproxy.com for press and campaigns, and partnerships@hproxy.com for content partnerships. If you are not sure, write to support.
Obsidian UG (haftungsbeschränkt), a company registered in Germany (HRB 20982, Amtsgericht Bad Oeynhausen), with Billal Ainaoui as managing director. The full details are in the imprint.