Talk to the team

A small, senior team runs HProxy. Email or chat and you reach the people who actually run the network, not a ticket queue.

[email protected]

We read every message and usually answer within the hour.

Email support

The fastest way to reach a human. Setup help, billing, refunds or anything else. We read every message and usually reply within the hour.

Live chat

Open the chat on any page and talk to the team in real time. Signed in, your messages are tied to your account so we already have the context.

Sales and custom plans

High volume, dedicated infrastructure, annual invoicing or pricing that does not fit the public tiers. Tell us the shape of the workload and we build a quote around it.

Marketing, press and partnerships

Affiliate and reseller programmes, sponsorships, joint campaigns, or a press question. This reaches the people who run them, not the support queue.

Abuse and IP removal

An address on our free proxy list is yours and you want it removed, or someone is misusing the service. One page handles both and explains the legal basis in plain terms.

Report abuse or remove an IPFree, usually one business day

Prefer to browse first? Try the FAQ, the free proxy checker or the free proxy list.

Office of the CEO

Some things should not go through a queue

Company level partnerships, press on the record, or a situation you feel we handled badly. Billal Ainaoui runs HProxy and reads this address himself.

Team & company

From our team in Germany,
to yours.

Six signatories run the whole platform, backend to design, inside a real, registered German company. Your correspondence reaches the workshop directly.

Meet the team→

HRB 20982 · Amtsgericht Bad Oeynhausen

Billal
Ainaoui

Founder