Legal

14-day money-back
guarantee.

Try HProxy. If it isn't right for you, ask for a refund within 14 days — no forms, no runaround. Whatever balance you haven't used goes straight back to your original payment method.

The guarantee

14 days

A full two weeks from your purchase to decide HProxy fits your use case. That matches your statutory right of withdrawal under German law — we don't shorten it.

No questions asked

You don't owe us a reason. Tell us it isn't working for you and we start the refund — usually approved the same day we read it.

Back to source

Refunds return to your original payment method, card or crypto. Any wallet balance you haven't used is always yours to take back.

What's covered
Refundable

Within 14 days of purchase, the following go back to your original payment method:

  • Wallet top-ups for residential bandwidth where no GB has been routed yet
  • Static IP allocations (ISP, IPv4, IPv6, Mobile), prorated for any time already elapsed
  • A first-month subscription payment where the account has used less than 5% of the included quota
Already used

Some things can't be handed back because they've already been delivered and consumed — this is what keeps the guarantee sustainable for everyone:

  • Bandwidth you've already routed — once it's used, the cost is incurred upstream and can't be reversed
  • Static IPs that have been actively routing for more than 14 days
  • Subscription renewals after the first cycle — you can cancel future renewals anytime, no penalty
  • Accounts terminated for breaking the Acceptable Use Policy (Terms §iii)

One compliance note: crypto refunds above €1,000 require a quick identity check before they clear, under the German Geldwäschegesetz (anti-money-laundering law). Everything below that clears without it.

How to request a refund
1
Email [email protected]
From the email on your account, with the transaction ID and a one-line note on what didn't work.
2
We reply within 1 business day
Usually approved on first read for standard cases — we're not looking for reasons to say no.
3
Refund processed within a few business days
Card refunds land in 5-10 days depending on your bank; crypto refunds settle the next block.
4
Your account stays open
Keep it or close it — the refund and your account are independent.
Your right of withdrawal
The 14-day right

As a consumer entering a distance contract, you have a statutory 14-day right of withdrawal (Widerrufsrecht) under §355 BGB. You can withdraw with a clear statement — an email to [email protected] is enough — without giving any reason. The official model withdrawal form (Muster-Widerrufsformular) is available on request; you're not required to use it.

When it ends

Proxies are digital content we activate for you straight away. Under §356 (5) BGB, the withdrawal right ends once we begin delivering — but only if you expressly asked us to start immediately AND acknowledged that doing so ends the right. You give that consent with a checkbox at checkout. Until you do, your full 14-day right stands, and our money-back guarantee above sits on top of it.

Getting your money back

If you withdraw in time, we refund the full amount to your original payment method within 14 days, per §357 BGB. We use the same method you paid with, and you're never charged a fee for the refund itself.

Questions

Questions about a refund, a situation not covered above, or a chargeback already in progress: write to [email protected]. We read every refund email personally, and most cases resolve in a single reply.

Last updated 5 May 2026.