Compliance & identity verification

Before a card-paid order is fulfilled, an automated check looks at the payment itself: how many different cards the account has presented, whether a new card appeared immediately after a decline, whether the issuing bank has flagged the card as lost, stolen or fraudulent, and how many declines the account produced in a short window. Payments that pass are delivered at once. Payments that trip a signal are held, and nothing is issued until a person has decided.

A held payment is frozen in full. Nothing becomes spendable balance, no credentials are issued and no capacity is reserved. A member of our team reviews every hold and either releases it, asks for identity verification, or closes the order. You can ask for a human review of any automated decision at any time (Art. 22 GDPR).

Crypto payments are irreversible, so they are not screened for chargeback fraud. They remain bound by the Terms of Service in full, and refunds of cryptocurrency above EUR 1,000 require an identity check under the German Anti-Money-Laundering Act (Geldwäschegesetz) before they clear.

If a payment is held for one of the signals above, the fastest way to release it is to verify your identity in the dashboard. Until then the funds stay frozen and nothing is delivered. Refusing verification does not cost you the money: the payment stays frozen until the review ends and is then released or refunded.

Required by the Geldwäschegesetz, regardless of how long you have been a customer.

We may also ask for verification on unusually large first orders, on partner and reseller accounts, or where an abuse report points at an account. We never ask at sign-up, and an ordinary purchase never requires documents.

A government-issued passport, national identity card, driving licence or residence permit, photographed front and back where the document has two sides, together with the issuing country. Photos are uploaded in the dashboard; we never ask for documents by email or chat.

Images are encrypted before they reach our database (AES-256-GCM) and can only be decrypted by an authenticated administrator who is reviewing the case. They are never shared with third parties, never used for marketing, and never used for anything except the decision on that payment.

Documents are deleted 90 days after the review. That window matches the card networks' dispute period, so the evidence still exists if a frozen payment comes back as a chargeback. The decision itself is kept as an audit record without the images. The legal bases and your rights are set out in the Privacy Policy.

The Terms of Service prohibit, with immediate termination and no refund: unauthorised access and credential stuffing, malware distribution, carding and payment fraud, mass fake-account creation, child sexual abuse material, traffic for sanctioned individuals or entities, spam, denial-of-service activity, and price manipulation on auction or ticketing platforms.

We do not route traffic to, from or on behalf of individuals or entities subject to OFAC, EU, UN or other applicable sanctions. Payments from sanctioned jurisdictions are refused by our payment partners.

Reports of misuse and requests to remove an address from our free proxy list go to a person and are answered within one business day. The channel and the legal basis are on the Report abuse page.

If something did not work, ask and we refund unused balance within 14 days of purchase, no reason required, to the original payment method. The full terms, including the statutory right of withdrawal, are on the Refund Policy page.